1. This policy sets out the returns policy for goods or services purchased through the online store operated by Global Mart Ltd (Trading as Xtreme Makeup / Extreme Makeup).
2. To be eligible for a return, your item must be unused, in the same condition that you received it and it must be in the original packaging.
3. Some products, such as special order items, hazardous or flammable goods may be exempt from being returned for a refund.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or a service.
5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and our default postage and packaging charge. Refunds will not be provided for specially requested delivery services such as Express or International delivery. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
7. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
8. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within two days.
9. If you haven't received a refund where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
10. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
11. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.